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Home › Frameworks › Data Management & Governance › NDI: Operational Excellence FAQs
| Type | Instrument |
|---|---|
| Issuing authority | Saudi Data & AI Authority / National Data Management Office (SDAIA / NDMO) |
| Framework | Data Management & Governance |
| Tier | Rules, controls & standards |
| Legal status | Binding |
The Operational Excellence (OE) Support Handbook is SDAIA's question-and-answer companion to the Operational Excellence component of the National Data Index. First issued in March 2024 and revised regularly (the hosted version 5.0 dates from October 2025), it exists because the OE metrics are computed from live telemetry on the National Data Platforms, and entities need practical clarity on how the numbers are produced.
After a short glossary of the platform ecosystem (Government Service Bus, National Data Bank, National Data Lake, National Data Catalog, Data Marketplace, Open Data Platform, Reference Data Management Platform and others), the Handbook answers recurring questions in two parts: the OE component itself (how it fits within the NDI alongside Compliance and Maturity, and how the score is assembled) and the data-domain metrics, walking through the measures for data sharing, open data, cataloguing, reference data, quality and operations.
It introduces no new obligations: it complements the main OE specification with context and practical insights, and should be read together with it.
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